ci77 Privacy Policy

01Introduction

ci77 ("ci77", "we", "us", "our") operates the online gaming platform at ci77.bet. This Privacy Policy describes how we collect, use, disclose and safeguard personal information provided by or collected about users ("you", "your") when you visit, register on, or use any service available through ci77. By accessing or using ci77 you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described herein.

This Privacy Policy applies to all information collected through ci77.bet and any related communications, including promotional emails and support interactions. It does not apply to third-party websites, applications or services that may be linked from our platform — those are governed by their own privacy policies.

02Privacy at a Glance

03Information We Collect

ci77 collects personal information through a number of channels. The type of information collected depends on how you interact with our platform. The table below summarises the main categories of data we collect and why we collect them.

We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, health data or biometric data unless explicitly required for regulatory compliance (for example, responsible gaming self-exclusion requests).

04How We Use Your Information

ci77 uses the information we collect for the following purposes. We process personal data only when we have a lawful basis to do so, as described in Section 5 below.

• Account management: to create, verify and maintain your ci77 account, including identity verification (KYC) and age verification in compliance with our 21+ policy.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to prevent fraudulent transactions.
• Service delivery: to provide access to cricket betting, live casino, slots and all other gaming products on ci77.
• Responsible gaming compliance: to administer deposit limits, session reminders and self-exclusion requests, and to monitor for signs of problem gambling.
• Customer support: to respond to your enquiries, resolve disputes, and improve our service based on feedback.
• Marketing communications: to send you promotional offers, bonus announcements and seasonal promotions relevant to BPL, T20 World Cup and ci77 events — only where you have opted in to receive such communications.

05Legal Basis for Processing

ci77 processes your personal data on the following legal grounds depending on the specific purpose of the processing activity.

• Contractual necessity: processing required to fulfil our obligations under the account agreement you enter into when registering on ci77, including account verification, payment processing and gameplay.
• Legal obligation: processing necessary to comply with anti-money-laundering (AML) regulations, age verification requirements and responsible gaming mandates applicable to our operations.
• Legitimate interests: processing necessary for fraud prevention, platform security, detection of prohibited conduct, and improvement of ci77 services where these interests do not override your privacy rights.
• Consent: where we process data for marketing communications or optional analytics, we do so only on the basis of your explicit consent, which you may withdraw at any time by contacting support or adjusting your account settings.

06Sharing Your Information

ci77 does not sell, rent or trade your personal data. We may share your information only in the following limited circumstances, and only with parties who are contractually obligated to protect it.

• Payment processors: transaction data is shared with payment gateway providers (including bKash, Nagad, Rocket, and card processing partners) solely to process your deposits and withdrawals securely.
• KYC and compliance partners: identity verification data may be shared with third-party KYC service providers to fulfill our age verification and AML compliance obligations.
• Game content providers: aggregated, anonymised gameplay data may be shared with licensed game studios (such as Pragmatic Play, Evolution Gaming) for RTP auditing and game improvement purposes only.
• Legal authorities: we may disclose personal data to law enforcement agencies, regulatory bodies or courts where we are legally required or compelled to do so, including in response to a valid court order or regulatory investigation.

In all cases, we require third parties to maintain appropriate technical and organisational measures to protect your data, and we do not permit them to use your data for any purpose beyond that which is strictly necessary to deliver the service.

07Cookies and Tracking Technologies

ci77 uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse usage patterns. The following categories of cookies are used on ci77.

• Essential cookies: required for the platform to function. They enable login sessions, security tokens and payment flow continuity. These cannot be disabled without breaking the site.
• Analytics cookies: used to understand how players navigate ci77, which game categories are most popular, and where users encounter difficulties. This data is aggregated and anonymised before analysis.
• Preference cookies: used to remember your language preference, display settings and other personalisation choices so that ci77 behaves consistently across visits.

You can control cookie settings through your browser preferences. Disabling analytics or preference cookies will not prevent you from using ci77, but may affect the quality of your experience. Note that essential cookies are required for core platform functionality and cannot be blocked without disrupting login and payment flows.

08Data Retention

ci77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes or enforce agreements. Specific retention periods are as follows.

• Active account data: retained for the duration of your account relationship with ci77 and for a minimum of 5 years after account closure, in line with financial record-keeping obligations.
• Transaction records: financial transaction logs are retained for a minimum of 7 years after the transaction date to satisfy AML and financial reporting requirements.
• Marketing data: if you have consented to marketing communications, your contact preferences are retained until you withdraw consent. After withdrawal, your details are removed from our marketing lists within 30 days.

09Your Privacy Rights

As a ci77 user you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 14. We will respond to all verified requests within 30 calendar days.

• Right of access: you may request confirmation of whether ci77 holds personal data about you, and a copy of that data in a portable format.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or supplemented.
• Right to erasure: subject to our legal retention obligations, you may request deletion of your personal data. We will action erasure requests within 30 days unless retention is required by law.
• Right to restrict processing: in certain circumstances you may ask ci77 to restrict the processing of your data — for example, while we investigate a dispute about its accuracy.
• Right to withdraw consent: where processing is based on consent (for example, marketing emails), you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ci77 will not charge a fee for exercising any of the rights above. If a request is manifestly unfounded or excessive, we reserve the right to refuse it or charge a reasonable administrative fee, and will explain our reasons in writing.

10Data Security

ci77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include 256-bit SSL encryption for all data in transit, firewalled and access-controlled server infrastructure, regular security audits, and strict access controls limiting data access to authorised personnel only.

While ci77 takes all reasonable steps to protect your data, no method of internet transmission or electronic storage is 100% secure. In the unlikely event of a data breach that poses a risk to your rights, ci77 will notify affected users promptly and take all steps necessary to contain and remediate the breach.

11Third-Party Links

ci77 may contain links to or integrations with third-party websites, game providers or payment services. This Privacy Policy applies only to ci77.bet. We are not responsible for the privacy practices of any third-party site or service and encourage you to review their privacy policies before providing any personal data to them. Your interactions with third-party payment providers such as bKash, Nagad and Rocket are governed by those providers' own privacy terms.

12Children's Privacy

ci77 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe a minor has registered on ci77 or provided personal data to us, please contact our support team immediately at [email protected]. Upon confirmation, we will delete the relevant data and close the account without delay.

13Changes to This Privacy Policy

ci77 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will post a notice on ci77.bet and update the "Last updated" date at the top of this page. Your continued use of ci77 following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

14Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way ci77 handles your personal data, our support team is available 24 hours a day, 7 days a week in both English and Bangla.

Email: [email protected]