Responsible Gaming at ci77

01Our Commitment to Safe Play

ci77 was built with Bangladesh's players in mind — from cricket fans in Dhaka tracking every BPL match to slot enthusiasts in Chittagong and live casino players across Sylhet, Rajshahi and Khulna. For the vast majority, gaming is a form of entertainment enjoyed responsibly alongside daily life. Our platform is designed to keep it exactly that way.

Responsible gaming is not a checkbox for ci77 — it is a core operating principle. We invest in player protection tools, train our support agents to identify and assist at-risk players, and maintain a strict 21+ age policy across every service on ci77.bet. Our goal is to ensure that every session you have on ci77 remains a positive, enjoyable experience.

02Age Restriction: 21+ Only

To protect minors, ci77 applies the following age verification and safeguarding procedures at account level.

• Mandatory KYC: every new account requires identity and age verification before any withdrawal is processed. We accept National ID cards, passports and other government-issued documents.
• Under-age account closure: if we discover a registered player is under 21, the account is immediately closed and any funds are handled in accordance with our Terms and Conditions.
• Parental controls: if you share a device with younger family members, we strongly recommend using device-level parental control software to prevent underage access to ci77 and other gambling sites.

03Responsible Gaming Tools

ci77 provides a suite of practical tools you can activate from your account settings at any time. All tools are free to use, take effect immediately, and are designed to give you full control over your gaming activity.

04Warning Signs of Problem Gambling

Problem gambling can develop gradually and affect anyone regardless of income or background. Recognising the early signs is the first step toward regaining control. These are the most common indicators that gambling may be becoming a problem.

If you answered yes to any of the above, please contact our support team right away. There is no shame in asking for help — our agents are trained to assist you without judgment.

05Tips for Playing Safely

Whether you are a regular cricket betting player during BPL season or a weekend slots player, these practical habits will help keep your gaming enjoyable and under control.

• Set a budget before you start — decide how much you are willing to spend before opening ci77. Treat it as the cost of entertainment, not as an investment expecting a return.
• Never gamble to recover losses — chasing a loss is one of the fastest routes to a serious problem. Accept losses as the normal cost of play and stop when your session budget is spent.
• Take regular breaks — use ci77's session reminder feature to prompt yourself to pause after 30, 60 or 90 minutes. Even a short break helps you regain perspective.
• Do not gamble when emotionally distressed — avoid gaming when you are tired, upset or stressed. Emotions impair judgment and lead to poor betting decisions.
• Balance gaming with other activities — cricket, fishing games and live casino are more enjoyable when they are one part of a balanced daily life, not the central focus of it.
• Keep track of time and money spent — use ci77's activity history tool to review your spending at the end of each week. Honest self-review is a powerful protective habit.
• Talk to someone if you are concerned — whether it is a trusted friend, a family member or our support team, talking openly about your habits is always the right move when something feels off.

06Self-Exclusion: How It Works

Self-exclusion is the most powerful responsible gaming tool available on ci77. It allows you to block your own access to the platform for a defined period — or permanently — so that gaming is simply not an option during that time.

To request self-exclusion, contact our support team via email at [email protected] or through the live chat feature inside the platform. Our agents process self-exclusion requests with urgency and full confidentiality.

• Short-term exclusion (24 hours to 6 months): your account is suspended for the chosen period. You cannot log in, deposit or place bets. Withdrawal of any existing balance remains possible.
• Permanent self-exclusion: your ci77 account is closed indefinitely. You are removed from all marketing lists immediately. You may not re-register on ci77.bet for a minimum of 5 years.
• During any exclusion period: ci77 will not send you any promotional emails, bonus offers or marketing communications. If you receive any such message in error, please notify our support team immediately.

Self-exclusion is a serious commitment and ci77 honours it fully. If you attempt to create a new account during an active exclusion period, it will be closed as soon as it is identified and any deposits returned.

07Getting Help: You Are Not Alone

If gambling is causing distress, financial hardship or affecting your relationships, please reach out. ci77's support team is available 24 hours a day, 7 days a week in both English and Bangla, and will treat every conversation with complete confidentiality and respect.

08Our Responsibility to You

ci77 commits to conducting its business in a way that minimises gambling-related harm. That means investing in staff training, improving detection systems for at-risk behaviour, and continuously reviewing and updating the responsible gaming tools available on our platform. We take direct feedback from players seriously and use it to shape how we approach player protection.

We also recognise that responsible gaming is a shared responsibility between the operator and the player. ci77 provides the tools and the support — but the most powerful protection comes from players staying informed, using the tools available, and being honest with themselves about their own habits. Together, we can ensure that gaming on ci77 remains a source of entertainment and excitement, never hardship.